Customer Service
At a recent convention, we were asked how we, our company, separate ourselves from other entertainment firms. The speaker gave us an assignment of how we handle a customer’s question. Our situation went like this.
I was sitting in a potential couple’s living room last week. The bride to be Marie, asked me what separated me, with my price, from the $700 DJ that the facility was promoting. (Our Pricing varies based on client’s needs and wants. The average package is $1595 to give you an idea)
I thought about it for a second and I then asked her a few questions that went like this…
Me: Have you met this DJ yet?
Marie: No, we talked to him on the phone.
Me: Did you see any of his work?
Marie: He doesn’t have any.
Me: The person you spoke to, will he be the DJ?
Marie: He didn’t say.
Me: If you book him, when do you plan to go over everything?
Marie: He didn’t say.
Me: Did I answer all the questions I just asked you when we talked for the last half hour?
Marie: I didn’t need to ask, you told me all this, before I had the chance to ask.
Me: Who is sitting in your living room, trying to find out everything you invision for your wedding?
Marie: You are.
Me: That’s what separates our company from the rest. Customer service and professionalism.
They signed a contract 2 minutes later.